How to Use the Online Order System

The first step is to create a profile in the My HoG section. If you don't have an account yet, just type in your email address and click the button that says, "I do not have an account and would like to sign up." Then click the sign in button. You'll go to the sign up page where you will select a password and enter your information.

On this page (or your profile page) there is a box:

Once you check this box, enter the birthdate of yourself and anyone you will place orders for. Our pharmacy staff is notified of your request.  There is a short verification process and you receive an email letting you know that you can access the online order system. Then, you'll just click on the red Order Online tab in the pharmacy section of the website and choose the medications and supplies you need.

"The HoG online ordering process is very user-friendly and allows me to place an order on my own schedule. I have the convenience of doing so whether it be after office hours or as life sometimes works, at 4:00 a.m. in a sleep-interrupting moment of  "it is the end of the month and I have two doses left!" Because the supplies are categorized in such an effective way, you do not leave any items off of your order and if you do, the order is listed for you to check before submitting the request. I am given a confirmation email including delivery date. If I have a question for the pharmacy, the comment box allows for this, and I am promptly called by the wonderful HoG pharmaceutical staff. I highly recommend this ordering process and greatly appreciate Hemophilia of Georgia listening to their patients and acting on their requests."                   --Stefani, mother of HoG patient

To order factor, just choose "Clotting Factor" and put in the number of doses you need. The pharmacist will review your prescription and select the appropriate product for you. All of the supplies are there, too. You can look at the entire list of supplies or use the convenient categories to see commonly used supplies, supplies for peripheral (arm and hand) infusion, supplies for PICC, and supplies for Port. There is also a text box for you to enter any comments or questions for the pharmacy staff.

After you've placed your order, you'll get an email telling you that your order was successfully submitted. Then, once your order is on the way to you, you'll get another email that includes the Fed Ex or UPS tracking number so you can track your order if you like.  And, after you've placed your first online order, the system will retain your order and you'll be able to see what you got last time and simply check the re-order button if you want to re-order the same thing.

The online order system is ideal for routine orders. If you're having an emergency, please call the HoG pharmacy so we can expedite your order.  If your order is placed after 3:00 pm, it may not be processed until the next day.